Documentation
Everything you need to know about using Crave. Guides, tutorials, and answers to common questions.
Quick start
Getting Started
New to Crave? Start here. We'll walk you through your first login, dashboard overview, and basic site management.
Migration Guide
Moving from another host? Our migration guide covers what to expect and what happens on launch day.
Configuration
Learn about caching settings, SSL configuration, email setup, and other technical details you might want to customize.
FAQ
Answers to the questions we hear most often. From billing to backups, you'll probably find your answer here.
Getting started
1. Access your dashboard
After onboarding, you'll receive login credentials for your Crave dashboard. This is your control center for managing your site, viewing analytics, and accessing support.
2. Review your site status
Your dashboard shows real-time metrics for your site: uptime, load times, storage usage, and recent activity. Green means everything is healthy.
3. Access WordPress
Click the "WordPress Admin" button to go directly to your WordPress dashboard. You can also access it at yourdomain.com/wp-admin as usual.
4. Contact support
Need help? Use the support button in your dashboard or email us directly. We typically respond within a few hours, often much faster.
Migration guide
1. Subscribe and submit your details
After choosing a plan, you'll be asked to provide your current site URL, WordPress admin credentials, and hosting provider details. This creates a migration ticket that our engineering team picks up immediately.
2. We clone your site
We create a complete copy of your WordPress site on Crave infrastructure — files, database, media, plugins, everything. Your current site stays live and untouched throughout this process.
3. Testing and verification
We test the cloned site on a temporary URL to verify everything works: forms, checkout flows, third-party integrations, media loading, and performance benchmarks. You'll get a preview link to review before we go live.
4. DNS switchover
Once you approve, we update your DNS to point to Crave. If you use Cloudflare, we'll send an invite to cloudflare@cravehosting.com. Propagation typically takes minutes. Zero downtime.
Configuration
Caching
Crave includes server-level page caching out of the box. You can purge your cache anytime from the dashboard. We handle cache invalidation on content updates automatically — no caching plugin needed.
SSL certificates
SSL is provisioned automatically for your domain. Certificates are issued and renewed through Let's Encrypt with no action required on your part. All traffic is forced to HTTPS.
Email and DNS
We don't host email — we recommend Google Workspace or Microsoft 365. We'll configure the MX, SPF, DKIM, and DMARC records for you. Open a ticket if you need DNS changes.
SSH and SFTP access
SSH and SFTP credentials are available in your dashboard under the Access tab. Use these for direct file management or WP-CLI access. Credentials can be reset anytime.
Frequently asked questions
How long does migration take?
Once we have the necessary permissions, migrations are often quick and completed in less than 60 minutes. Large sites with complex configurations may take longer. We will provide a timeline before we start.
Will there be downtime during migration?
No. Your site stays live on your current host until the new environment is tested and ready. We handle the switchover during low-traffic hours so your customers never notice.
Can I install any plugin I want?
Not typically. This is a managed service, so we recommend opening a ticket when you need a new plugin. This ensures proper documentation and that best practices are followed.
How do backups work?
We backup your complete site daily and keep 90 days of history. Backups are stored redundantly in multiple locations. Restores are one-click from your dashboard.
What if I need to leave Crave?
We'll provide a complete backup of your site that you can take to any host. No lock-in, no export fees, no hard feelings. Your site is yours.
Do you offer email hosting?
We focus exclusively on WordPress hosting. For business email, we recommend Google Workspace or Microsoft 365. We'll help you configure the DNS records.