Crave Hosting Partners

We invest in and Prioritize quality. As a direct reflection of this, we partner with industry leaders to elevate the quality of our service for every customer, regardless if you're a startup or authority site with millions of pageviews a month.

Cloudflare Enterprise

Not a performance add-On! Every plan includes Cloudflare Enterprise's top plan. Many owners do not realize that Cloudflare Enterprise plans are highly customizable, often stripped down by bulk-hosting companies and used primarily for marketing purposes.

Litespeed Enterprise

While bulk hosting companies focus on Nginx and Apache, which are free, we invest in and use LiteSpeed Enterprise on all of our hosting plans. This further demonstrates our commitment to providing you with the highest quality WordPress hosting experience.

Stripe Payments

Our platform is powered by Stripe's world-class payment solution, everything is handled by Stripe to ensure the highest-level of security possible and we trust Stripe to always do the right thing for its customers.

Frequently asked questions

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Email [email protected]

Operations

Here are some of the most frequently asked questions about our hosting services.

Let's do this! Click Get Started and schedule your free WordPress migration today. We'll take care of the rest!

As a next generation WordPress hosting service, we require the following for a seamless migration:
  • Google Analytics Invite
  • Google Search Console Invite
  • Cloudflare Invite
  • WordPress Admin Account
  • FTP/SFTP Access
This comprehensive approach ensures a smooth and efficient management and monitoring, minimizing disruption to your business.

Every plan gives you 24/7/365 access to our expert support team through our custom ticketing system integrated with AI (ticket routing and ticket sentiment) and ClickUp. This powerful combination ensures the right person, with the right experience, is helping you from the start. This is part of our common sense approach to Customer Service!

Yes! We will migrate your WordPress site for FREE from any hosting provider. An average migration takes 30-60 minutes, and up to 12 hours for extremely large websites.

No, your website will experience zero downtime throughout the migration process. We will move your site to our platform and send you a full post-migration document once complete.

Where are your servers located?

We operate in 4 strategic datacenters in the US, diversified across the north, east, south, and west to ensure the highest level of redundancy, performance and uptime. We also employ next-generation hot-swaping, which allows us to migrate your site to a new server in minutes.
  • Datacenter Issues - We instantly migrate you to an alternate datacenter
  • Server Issues - We instantly migrate you to an alternate server
  • Network Issues - We instantly migrate to alternate datacenter and network

Our proactive approach to infrastructure management reflects our unwavering commitment to providing you with the highest level of service and reliability.

No, we do not offer annual plans, nor do we lock you into an annual contract. We believe in earning your business every month. Our plans automatically adapt to your business needs, which we classify as a win-win scenario.
  • If your traffic increases, you'll automatically scale up.
  • If your traffic decreases, you'll automatically scale down.
  • If you have seasonal traffic, you'll automatically scale up and down.
  • Get what you need, not what they give you.

We will never offer email services! As a WordPress hosting company, we focus on what we do best, hosting WordPress and support and even collaborate with companies offering world-class services.

We offer a 30-day no questions asked refund policy. If you are not satisfied with our service, you can request a refund within the first 30 days of your service.

Yes, every WordPress site includes an independent staging site. From a quality standpoint this is one area which we can automate, but do not and for good reason. This is one of the most common reasons for severe site issues, and we believe in a hands-on approach to ensure your site is perfect before going live.
  • We'll create your staging site and block public access.
  • We'll push your staging site live and review it for critical issues.
  • This ensures a smooth, error-free transition to your live site.

As a hosting company, backups are critical! We provide a 14-day backup retention policy backed by industry best practice of 3-2-1, which means 3 copies of your data, 2 different media types, and 1 offsite location. This is the best practice in the industry and ensures your data is safe and secure.
  • 1 backup locally for quick restore
  • 1 backup on alternate server in same datacenter
  • 1 backup on alternate server in alternate datacenter

Technical

Here are some of the most frequently asked technial questions.

Enterprise-grade and datacenter rated hardware is the foundation of our hosting platform. We also refresh hardware every two years as a commitment to our customers and never ending pursuit of quality.
  • Latest Intel/AMD processors
  • minimum 32 cores
  • minimum 32GB RAM
  • auto-scaling

We use enterprise-grade NVMe storage in raid-0 configuration for maximum performance. This is the fastest storage available in the industry and ensures your site is always fast and responsive.
  • 2,000+ MB/s
  • 200,000+ IOPS
  • Datacenter Rated
Another industry first, we do not specifically charge for storage. As a safety and quality measure we apply fair use policy to storage.

We operate a multi-homed network with a minimum 10Gbps uplinks to ensure the highest level of performance. In contrast bulk-hosting companies typically use a 1Gbit uplink, which is a common performance bottleneck. Imagine the difference between a 1 lane highway vs a 10 lane highway in rush hour!

Let us know if you have a question!

We're happy to help and expand our frequently asked questions for everyone.

[email protected]